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Help & Support

Common questions, with honest answers. If something isn't here, write to us and we'll usually get back within a day or two.

Where's my data?

On your phone, and on iCloud if you have iCloud Drive on. Nowhere else.

How do I add more than seven routines?

Lately Plus. Settings → See plans.

Why are nudges off?

Lately is a record of what you've done, not a chore list. Turn them on per-routine if you want them.

How does the on-device AI work?

Apple Foundation Models on your phone. After a few notes per routine, you'll see a "What I've noticed" card on that routine and a weekly summary on your Trail.

Can I export my data?

Yes. Settings → Data → Export to CSV.

Does Lately work on Mac / Web / Watch?

iPhone and iPad only, iOS 26+. No web. No watch app yet.

How do I restore my Plus subscription?

Settings → Restore purchases.

Still need help?

Email us. A real person reads every message.

support@nursoftai.com